Help when you need it
DisplayPilot Support
Start with the steps below. If something still looks wrong, send a locally generated diagnostic preview with a description of your Mac, monitor, and connection.
System requirements
- macOS 14.6 or later.
- Apple silicon or Intel Mac.
- Feature availability depends on the modes exposed by macOS, the display, and the connection path.
Quick troubleshooting
A resolution is missing
Open DisplayPilot, reopen the display card, and use the refresh action if available. Confirm that the mode also appears in macOS System Settings → Displays. DisplayPilot never invents a selectable public mode when macOS does not expose one.
The screen changed and I cannot confirm it
Wait for the visible confirmation countdown. An unconfirmed change should return automatically. If the display was physically disconnected, reconnect it and open macOS Display Settings.
A confirmed choice did not return after reconnect
Check that Restore on Connect is enabled for that display. Restoration requires the same safely identified monitor and the exact confirmed mode to be available again.
How do I send diagnostics?
Open Settings → Diagnostics, review the sanitized report, then choose Copy or Export. Nothing is uploaded automatically. Attach the report only if you are comfortable sharing the previewed display details.
How do I manage or restore a purchase?
Open Settings → Subscription. Purchases and subscription changes are handled by the Apple Account signed into the Mac App Store.
Contact
Email support@mttech.uz. Include the app version, macOS version, Mac model, display model, cable or dock type, the expected result, and what happened instead. Do not send passwords, Apple Account details, or unrelated files.